Sales Policy

Effective Date: January 17, 2025

Introduction

Thank you for choosing Crystalsplendorr! Our Sales Policy outlines the terms and conditions under which products are sold on our website. By making a purchase on our site, you agree to the terms stated in this Sales Policy. We aim to ensure a seamless shopping experience for our customers, and this policy helps clarify expectations around orders, payments, shipping, and product information.

1. Product Availability

All products listed on our website are subject to availability. While we strive to keep our inventory up to date, there may be instances where a product is out of stock or unavailable after an order is placed. In such cases, we will notify you immediately and either suggest an alternative product, offer an exchange, or provide a full refund if the item cannot be fulfilled.

2. Pricing

The prices listed for our products are in U.S. dollars and are subject to change without notice. We reserve the right to modify pricing, promotions, or offers at any time. While we take great care to ensure the accuracy of pricing information, errors may occasionally occur. If a pricing error occurs after you have placed your order, we will contact you to either correct the error or offer a solution, which may include canceling the order for a full refund.

3. Payment Methods

We accept various forms of payment, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other payment methods offered during checkout. All transactions are processed securely, and we ensure the safety of your personal and financial information by using SSL encryption for payment processing.

4. Order Confirmation

Once your order is successfully placed, you will receive an email confirming your purchase. This email serves as a receipt and will contain details of the products, order number, total cost, and estimated shipping date. Please review the order details and contact us immediately if there are any discrepancies.

5. Shipping and Delivery

We offer shipping services for both domestic and international orders. Shipping fees are calculated based on your delivery location, and the total shipping cost will be shown during the checkout process. Delivery times may vary depending on the shipping method and destination. We aim to process and ship all orders within 1-3 business days after order confirmation.

  • Domestic Shipping: Delivery typically takes 3-7 business days within the United States, depending on your location and shipping method.
  • International Shipping: International deliveries may take anywhere from 7-21 business days, depending on the destination.

Please note that we are not responsible for any delays caused by customs, international shipping carriers, or natural events beyond our control.

6. Sales Tax

Sales tax is charged based on the applicable tax rates for your location. The tax amount will be calculated and added during the checkout process before completing your purchase.

7. Promotions and Discounts

Occasionally, we may offer promotions, sales, or discounts on certain products or during specific timeframes. Promotions and discounts are only valid for the specified time period and are subject to terms and conditions. Discounts cannot be applied retroactively to previous purchases and cannot be combined with other offers unless explicitly stated.

8. Customer Responsibility

As a customer, you are responsible for ensuring that the information you provide when placing an order is accurate and up-to-date. This includes your shipping address, payment information, and contact details. Incorrect information provided during checkout may result in delays or issues with order fulfillment.

9. Cancellations

If you wish to cancel or modify your order, please contact us immediately at info@crystalsplendorr.com or call 3035550124. If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once an order has been shipped, it cannot be canceled, and you will need to follow our return and exchange policy if you wish to return the item.

10. Returns and Refunds

If you are unsatisfied with your purchase, please refer to our Refund and Returns Policy for detailed information on how to initiate a return or exchange. All returns must be made within 30 days of receiving your order, and products must be in unused, undamaged condition to be eligible for return or exchange.

11. Warranty

We offer a 90-day warranty on all our jewelry products, ensuring they are free from manufacturing defects. If you experience any issues with your jewelry within 90 days of purchase, please contact our customer service team for assistance.

12. Contact Information

For questions about our Sales Policy, placing an order, or any other inquiries, please contact us: