Refund and Returns Policy
Effective Date: October 11, 2024
At Luxury Crystal Splendor, we strive for customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange.
Return Process
- To initiate a return, please contact our customer service team at [contact email] within 30 days of receiving your item.
- Provide your order number and reason for the return.
- We will guide you through the return process and provide a return shipping label if applicable.
Conditions for Returns
- Items must be in their original condition, unworn, and with all tags attached.
- Custom or personalized items are not eligible for returns unless they are defective.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 7-10 business days. Refunds will be issued to the original payment method.
Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
