Shipment Policy

Effective Date: January 17, 2025

Introduction

At Crystalsplendorr, we strive to offer reliable and efficient shipping services to ensure that your crystal jewelry reaches you in a timely and secure manner. This Shipment Policy provides you with detailed information about our shipping methods, delivery times, costs, and terms related to shipping.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options depending on your location and the urgency of your order. Shipping times vary by destination, but we aim to process and dispatch all orders as quickly as possible.

  • Domestic Shipping: We offer standard and expedited shipping within the United States. Typical delivery times are:
    • Standard Shipping: 3-7 business days
    • Expedited Shipping: 1-3 business days
  • International Shipping: We ship worldwide! Delivery times for international orders can vary based on location and customs processing:
    • International Standard Shipping: 7-21 business days
    • International Expedited Shipping: 5-10 business days

Please note that delivery times may be affected by holidays, weather conditions, or other unforeseen circumstances.

2. Shipping Costs

Shipping costs are calculated based on the delivery destination, the size of your order, and the shipping method chosen at checkout. You will be provided with a breakdown of shipping costs during the checkout process before you complete your purchase.

  • Domestic Orders: Standard shipping is often free for orders over a certain amount. If not, shipping costs will be clearly displayed at checkout.
  • International Orders: International shipping costs will depend on the destination country, and additional fees such as customs duties or taxes may apply. These are typically collected by the shipping carrier at the time of delivery.

3. Order Processing Time

Once your order is confirmed, we will process and ship it within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day. Once your order is dispatched, you will receive an email with tracking information so you can follow your package’s journey to you.

4. Shipping Restrictions

While we strive to ship worldwide, there are certain locations where shipping may be restricted due to local laws, regulations, or courier availability. If we cannot ship to your location, we will notify you and provide options for an alternative shipping address or cancel the order for a full refund.

5. Tracking Your Order

Once your order has been shipped, we will send you a confirmation email containing a tracking number and a link to the carrier’s website where you can track the status of your shipment. Please allow up to 24 hours for tracking information to update after receiving the tracking email.

If you have not received your order within the expected time frame, please use the tracking number to check the status of your delivery or contact our customer support team for assistance.

6. Delivery Issues

If there are any delivery issues, such as delayed, lost, or damaged packages, please contact us immediately. We will work with the shipping carrier to resolve the issue. Please note that we are not responsible for delivery delays or losses caused by the shipping carrier or customs.

7. Customs, Duties, and Taxes

For international orders, you may be subject to additional charges such as customs duties, taxes, and import fees. These charges are determined by the destination country’s customs office and are the responsibility of the customer. Please check with your local customs office for further details.

8. Address Accuracy

Please ensure that the shipping address you provide is accurate and complete to avoid delays or delivery issues. If an incorrect address is provided, and the package is returned to us, we will notify you, and you may be required to pay for reshipping.

9. Packaging

We take great care in packaging your order to ensure it arrives in excellent condition. All items are securely packed to prevent damage during transit, and we use environmentally friendly materials whenever possible.

10. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us within 7 days of delivery (or expected delivery) for assistance. We will work with the carrier to investigate the issue and arrange for a replacement or refund, depending on the situation.

11. Contact Information

For any shipping-related inquiries or issues, please don’t hesitate to reach out to our customer service team:

We are dedicated to ensuring that your shopping experience with Crystalsplendorr is smooth and satisfactory, from the moment you place your order to the time it arrives at your doorstep. Thank you for shopping with us!