Refund and Returns Policy

Effective Date: January 17, 2025

Introduction

Thank you for shopping at Crystalsplendorr! We are dedicated to providing you with the best quality crystal jewelry and a pleasant shopping experience. If you are not fully satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand how we handle returns, exchanges, and refunds.

1. Returns and Exchanges

We offer a 30-day return and exchange policy from the date of delivery. If you are not satisfied with your purchase, you can return or exchange the item within this period, provided the following conditions are met:

  • The item must be in unused, unworn, and undamaged condition.
  • The item must be in its original packaging with all tags and labels still attached.
  • You must provide the original receipt or proof of purchase.

Return Process:

To initiate a return or exchange, please contact us at info@crystalsplendorr.com or call our customer service team at 3035550124. We will provide you with instructions on how to proceed. Once we receive the returned item and confirm that it meets the conditions mentioned above, we will process your refund or exchange.

Please note that shipping fees are non-refundable, and you are responsible for the cost of return shipping unless the item is defective or damaged.

2. Refunds

Refunds will be processed in the original form of payment once we receive and inspect the returned item. Depending on your payment method, it may take 5-10 business days for the refund to appear in your account.

If the item was purchased using a gift card or store credit, the refund will be issued in the form of a gift card or store credit. If you paid via a payment plan or financing service, refunds will be processed according to their policies.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a return, exchange, or full refund at no additional cost to you. In some cases, we may request that you provide photos of the damage or defect to process your claim.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Customized or personalized items
  • Final sale or clearance items
  • Gift cards

5. Exchange Process

If you wish to exchange your item for a different size, color, or style, please follow the same return procedure. Once we receive the returned item and confirm it meets the return requirements, we will process your exchange. If there is a price difference between the item you are exchanging and the new item, you will either be charged the difference or issued a refund for the difference, as applicable.

6. International Returns

For international orders, the return process is the same, but please note that customs fees and duties are non-refundable, and you will be responsible for return shipping costs. If you have any questions about returning an international order, please contact our customer service team.

7. Contact Information

For all returns, exchanges, or refund inquiries, please reach out to us:

We appreciate your business and aim to provide you with an outstanding customer experience. If you have any further questions about our Refund and Returns Policy, please don’t hesitate to contact us.